About Us

Building Capacity. Strengthening Care. Supporting Communities.

Ontario's Trusted Learning & Compliance Partner

Community Support Training Solutions provides practical, affordable and sustainable training solutions for developmental services agencies across Ontario.

Who We Are

A Division of the Ottawa Rotary Home

Community Support Training Solutions is a division of the Ottawa Rotary Home, a respected provider of services and supports for individuals with physical disabilities, developmental disabilities and complex medical needs.

Through decades of direct service experience, the Ottawa Rotary Home has developed extensive knowledge in complex care, developmental services and the education of staff who provide controlled acts and advanced care supports.

Built From Real Service Experience

CSTS was created from the practical experience of supporting individuals with complex medical and developmental needs in community-based settings.

Our training and compliance solutions are grounded in the realities faced by frontline staff, agency leaders, nurses and the individuals receiving support.

Our Mission

Creating Sustainable Training Solutions Across Ontario

Our mission is to strengthen the capacity of developmental services organizations while supporting safe, consistent and high-quality care.

1

Provide Quality Training

Offer high-quality training courses, practical resources and professional support to developmental services agencies across Ontario.

2

Keep Training Affordable

Minimize the financial impact of staff education by creating accessible, flexible and sustainable training solutions.

3

Increase Agency Capacity

Help organizations build the knowledge and systems needed to support individuals with increasingly complex medical needs.

4

Standardize Training

Promote consistent education across the sector and raise the standard of care provided to individuals with disabilities.

What Drives Us

Helping People Live and Thrive in Their Communities

Developmental services agencies across Ontario share a common goal: to support individuals to live meaningful lives and remain connected to their homes and communities.

As individuals age and their support needs become more complex, agencies must adapt their staffing models, training systems and clinical supports to safely meet changing health needs.

A Changing Service Environment

Procedures that were traditionally completed only by regulated healthcare professionals are increasingly being performed by direct support staff as part of an individual’s daily living needs. Organizations require practical systems that support staff while maintaining safety, accountability and compliance.

The Challenge Facing Developmental Services

Many agencies are being asked to provide increasingly complex care without access to the nursing resources, training infrastructure or funding traditionally available within healthcare settings.

1

Growing Medical Complexity

Individuals are aging in place and may require more advanced healthcare interventions while remaining in their community homes.

2

Limited Nursing Resources

Many agencies do not employ nurses or have sufficient nursing capacity to provide ongoing training, assessment and monitoring.

3

Legislative Requirements

Agencies must ensure controlled acts and advanced care procedures are supported by appropriate consultation, training and oversight.

4

Financial Pressure

Obtaining individual consultation and training from regulated healthcare professionals can create significant costs for organizations.

5

Inconsistent Training

Without standardized education, staff knowledge and care practices may vary considerably between programs and organizations.

6

Administrative Burden

Agencies must manage training records, competency documentation, recertification and monitoring while continuing to deliver daily services.

Our Sustainable Approach

  • Flexible online training for all shifts
  • Standardized sector-specific education
  • Controlled acts compliance resources
  • Documentation and monitoring templates
  • Experienced nursing consultation
  • Reduced travel and replacement staffing
  • Training that can be transferred between agencies
Our Response

A Training Model Developed for Developmental Services

CSTS has spent many years developing and refining an effective training and compliance program for unregulated staff performing controlled acts and advanced care procedures.

The program is designed to work across different service environments and staffing models. It combines flexible education, nursing expertise, practical documentation and standardized processes in a way that is sustainable for participating agencies.

By reducing duplication and creating training that can be shared and recognized across organizations, CSTS helps lower costs while supporting consistent care.

Our Vision

Supporting Individuals to Age Safely in Their Homes

Our vision is that every individual has the opportunity to remain in their home and community while receiving safe, appropriate and high-quality health supports.

We aim to safeguard the health and well-being of individuals while helping agencies address legislative responsibilities, organizational risk and the practical realities of supporting people with complex medical needs.

We believe a standardized training solution can be applied province-wide, allowing knowledge and skills to transfer between agencies while advancing the professionalism of the developmental services sector.

The Impact We Seek

Stronger Agencies and Better Support

Our work is guided by the belief that strong training systems create safer services, more confident staff and better outcomes for the people receiving support.

Safer Care Staff receive practical education and guidance that supports consistent, informed and accountable care.
Sustainable Services Agencies gain affordable systems that can be maintained as service needs and staffing requirements evolve.
Sector Development Standardized learning promotes professional growth and strengthens the developmental services workforce across Ontario.
A Social Enterprise

Training That Creates a Wider Community Impact

Community Support Training Solutions operates as a social enterprise of the Ottawa Rotary Home. This means the impact of our work extends beyond the organizations and employees who participate in our training programs.

Revenue generated through CSTS is reinvested into the Ottawa Rotary Home and helps support its respite programs for children and adults with physical disabilities, developmental disabilities and complex medical needs.

By choosing CSTS, agencies are investing in staff development, compliance and quality improvement while also helping strengthen essential respite services for individuals and families in the Ottawa community.

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Your Training Investment Goes Further

  • Supports respite services at the Ottawa Rotary Home
  • Strengthens programs for children and adults with complex needs
  • Reinvests earned revenue into community-based services
  • Creates social impact through every agency partnership
Work With CSTS

Build a Sustainable Training Solution for Your Agency

Connect with our team to learn how CSTS can support your organization with staff education, controlled acts compliance, professional development and customized learning solutions.

Contact Our Team